RETURN POLICY

Products//

A description of each product for sale on alejandraraw.com is available on that product’s page. Some of our items are available in different colors. Because all of our products are made by hand there may be small variations in color and design between what you see on your screen and what you receive

 

Availability//

As all of our products are handmade delivery times will be determined after an order has been placed. The time needed to produce any given item may vary between 7 and 15 business days.

If an item is in stock the only factor determining delivery time is shipping.

 

Prices and Resale Restrictions//

The prices on our online store are in USD and do not include any import duty and/or taxes.

alejandraraw.com reserves the right to change its prices without prior notice.

No person has the right to buy products from alejandraraw.com with the intent to resell them.

Alejandraraw.com reserves the right to refuse a transaction even after receiving an order from a customer. If a purchase is declined after payment has been made, alejandraraw.com will provide a full refund.

 

Accepted Payment Methods//

Alejandraraw.com accepts the following forms of payment:

Paypal

 

Cancelling or Changing an Order//

If for any reason you wish to cancel or make changes to your order, you may do so within 24 hours by emailing your request to us at global@alejandraraw.com. Please wait for a reply from a member of our team.

 

Receiving our Products//

If you receive an item purchased from alejandraraw.com that has been damaged, please notify us via email at global@alejandraraw.com within 48 hours of its delivery. Your email should include detailed information about the condition of the product when you received it as well as the condition of the packaging. Alejandraraw.com will then conduct an investigation with our shipping companies and determine the best course of action with you based on the results of the inquiry.

 

What Countries Do We Ship To?//

Alejandra Raw Project ships to the following countries:

GERMANY, AUSTRALIA, AUSTRIA, BÉLGIUM, BRASIL, CANADÁ, CHILE, COLOMBIA, SOUTH KOREA, COSTA RICA, CROATIA, DENMARK, ECUADOR, SPAIN, UNITED STATES, FINLAND, FRANCE, GREECE, GUATEMALA, NETHERLANDS, HONDURAS, HONG KONG, INDONESIA, IRELAND, ITALY, JAPAN, NICARAGUA, NEW ZEALAND, PANAMÁ, PARAGUAY, PERÚ, PORTUGAL, UNITED KINGDOM, SINGAPORE, URUGUAY.

 

Shipping Methods and Rates//

Domestic Shipping//

The estimated delivery time for orders within Mexico is 3-5 business days after your order is finished and ready to ship. Alejandra Raw Project will cover the cost of domestic shipping for up to 10 items.

Alejandra Raw Project is not responsible for delays due to weather, delivery carrier factors, international customs regulations or any other unforeseen factors.

 

International Shipping//

The estimated delivery time for international orders is 7-15 business days, depending on the country.

Alejandra Raw Project is not responsible for delays due to weather, delivery carrier factors, international customs regulations or any other unforeseen factors.

 

Shipping Address//

It is your responsibility to ensure that the shipping address is correct as provided to alejandraraw.com. Alejandraraw.com is not responsible for any problems resulting from errors in the shipping address it was provided.

 

Returns and Exchanges//

Alejandra Raw Project does not accept returns but does offer exchanges. All exchanges must be arranged within 15 days of delivery of the item(s) in question. Please note that you are responsible for paying all shipping costs associated with the exchange, and the item(s) being exchanged must not have been used, damaged or altered in any way.

To request an exchange please email us at global@alejandraraw.com

 

Clothing Repair//

Alejandra Raw Project will repair your piece for free whenever possible. We want your garment to have a long life and leave a light footprint on the earth.

If you are interested in a repair please email us a global@alejandraraw.com. Please note that you are responsible for paying all shipping costs associated with the repair.

 

Applicable Governing Law//

This website and all transactions relating to this website shall be governed by and construed in accordance with the laws of Mexico.

 

Personal Information//

OUR TERMS OF USE AND OUR POLICY REGARDING THE USE OF PERSONAL INFORMATION COLLECTED ON THE SITE ALEJANDRARAW.COM CAN BE FOUND IN THE DOCUMENT ENTITLED “PRIVACY NOTICE,” WHICH CAN BE ACCESSED WITHIN THE SITE ALEJANDRARAW.COM.

 

LEGAL NOTICE REGARDING ERRORS, INACCURACIES

 

THE OBJECT OF THE SITE ALEJANDRARAW.COM IS TO PROVIDE THE CUSTOMER WITH THE MOST ACCURATE POSSIBLE INFORMATION. THIS SITE MAY CONTAIN ERRORS OR OMISSIONS, SOME OF WHICH MAY PERTAIN TO THE PRICE OR AVAILABILITY OF OUR PRODUCTS. IF THERE IS INCORRECT INFORMATION ON THE SITE, ALEJANDRA RAW PROJECT RESERVES THE RIGHT TO CORRECT IT, INCLUDING AFTER AN ORDER HAS BEEN PLACED AND RECEIVED.

 

Contact Us!//

For additional information or assistance please feel free to contact us via email at global@alejandraraw.com